Privacy Policy

Last Updated: [March 3, 2026]

This Privacy Policy explains how Richard EPC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you use our services. It also explains your privacy rights and how applicable laws, including the Telephone Consumer Protection Act (TCPA) and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), protect your information.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Capitalized terms have the meanings defined below and apply whether used in singular or plural form.

Definitions

Account – A unique account created to access our services.
Company – Richard EPC.
Country – United States.
State – Texas.
Device – Any device used to access our services.
Personal Data – Information that identifies, relates to, or could reasonably be linked to an individual.
Sensitive Personal Information – As defined under CPRA, if applicable.
Service Provider – A third party that processes data on behalf of the Company under a written contract.
Usage Data – Data collected automatically from service usage.
You – The individual or legal entity using our services.

Collection of Personal Data

Categories of Personal Information Collected

We may collect the following categories of personal information:

Identifiers (name, email address, phone number)
Contact information (mailing address, city, state, ZIP code)
Internet or network activity (such as IP address or access logs)
Device information
Communications data related to service delivery (emails, calls, SMS)

We do not knowingly collect personal data from individuals under 13 years of age.

Usage Data

Usage Data may be collected automatically as part of normal system operations and may include IP address, browser type, device type, pages accessed, date and time of access, and diagnostic information. This data is used solely for security, troubleshooting, and service reliability purposes.

No Cookies or Tracking Technologies

Richard EPC does not use cookies, web beacons, pixels, or similar tracking technologies on its website or services.

We do not engage in behavioral tracking, targeted advertising, or cross-site tracking.

Use of Personal Data

We use personal data for the following purposes:

To provide, operate, and maintain our services
To manage accounts and user access
To fulfill contractual and service obligations
To improve system security and reliability

TCPA Compliance (Calls & SMS)

By providing your phone number, you consent to receive service-related calls or text messages from Richard EPC, including messages sent using automated technology, where permitted by law.

Consent is not a condition of purchase
Message and data rates may apply
You may opt out at any time by replying STOP to SMS messages
Opt-out requests are honored promptly

Marketing or promotional messages are sent only with proper consent, as required by the TCPA.

Sharing of Personal Data

We do not sell or share personal data for advertising or marketing purposes.

Personal data may be disclosed only to:

Authorized internal personnel
Trusted Service Providers supporting IT, communications, security, or compliance

All Service Providers are contractually required to safeguard personal data and use it solely for authorized purposes.

Data Retention

We retain personal data only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods are determined based on business and regulatory requirements.

CCPA / CPRA – California Privacy Rights

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used
Request access to your personal information
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal exceptions)
Limit the use of sensitive personal information, if applicable
Not be discriminated against for exercising your privacy rights

Exercising Your Rights

Requests may be submitted using the contact information below.
We may verify your identity before fulfilling your request.

Richard EPC does not sell or share personal information as defined under CCPA/CPRA.

Transfer of Personal Data

Your information may be processed outside your state of residence. Reasonable safeguards are in place to protect personal data in accordance with this Privacy Policy.

Legal Disclosure

We may disclose personal data if required to:

Comply with applicable laws or legal processes
Protect Company rights or property
Investigate or prevent fraud or security issues
Protect the safety of users or the public

SMS & Mobile Opt-In Data Protection

Richard EPC does not sell, rent, share, or transfer mobile phone numbers, SMS opt-in data, or consent records to third parties for marketing or promotional purposes.

Mobile opt-in information is used solely for the purpose of delivering service-related communications and is not shared with any third party except service providers who assist in message delivery and are contractually obligated to safeguard such information.

Security of Personal Data

We implement commercially reasonable administrative, technical, and physical safeguards. However, no system can be guaranteed to be completely secure.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and may be communicated prior to becoming effective.

For privacy-related questions or requests:

Email: privacy@richardepc.com
Mail: Richard EPC, 750 Pearl Street, Beaumont, TX, 77701